Elena Ledonius
Learning & Development Manager
Limassol,Cyprus
Summary
Highly skilled and self motivated individual with 20 years of expertise in the field of Hospitality and Human Resources Management with a passion in leading and motivating teams for success while promoting organizational strategic goals.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Learning & Development Manager
Columbia Restaurants Ltd
Limassol
06.2019 - Current
- Conduct Welcome days and monitor onboarding processes via documented checklists for all employees.
- Assist line managers with departmental training plans.
- Design and maintain centralized Standards of Operating Procedures Platform.
- Conduct Train the Trainer Workshops for scalable impact.
- Design and deliver customized training courses.
- Sourcing and selecting external partners to deliver learning solutions where necessary utilizing all HRDA subsidies.
- Generate periodic performance metrics reports.
- Designed employee appraisals plans and implemented ongoing progress check ins.
- Analyze individual and departmental skills gaps and generate yearly training plans for the organization.
- Implement succession plans to improve employee retention.
- Increase talent mobility vertically and horizontally.
Restaurant Manager
Columbia Restaurants Ltd
Limassol
05.2009 - 09.2013
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each guest received consistent exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to ensure maximum guest satisfaction.
- Carefully interviewed, selected, trained and supervised staff.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Assistant Manager
Hilton
Athens
05.2004 - 05.2009
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Gained experience in all hotel departments through cross trainings.
Education
Diploma - Strategic Human Resources Management
ECornell Univerity
Remote Learning 06.2017 - 06.2019
Diploma - Hospitality Administration And Management
PALMIE School of Hospitality Management
Athens, Greece 11.2003 - 06.2004
Skills
Learning and development facilitator
Timeline
Learning & Development Manager
Columbia Restaurants Ltd
06.2019 - Current
Diploma - Strategic Human Resources Management
ECornell Univerity
06.2017 - 06.2019
Restaurant Manager
Columbia Restaurants Ltd
05.2009 - 09.2013
Assistant Manager
Hilton
05.2004 - 05.2009
Diploma - Hospitality Administration And Management
PALMIE School of Hospitality Management
11.2003 - 06.2004
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