Elena Ledonius
Learning & Development Manager
Limassol,Cyprus
Summary
Highly skilled and self motivated individual with 20 years of expertise in the field of Hospitality and Human Resources Management with a passion in leading and motivating teams for success while promoting organizational strategic goals.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Learning & Development Manager
Columbia Restaurants Ltd
Limassol
06.2019 - Current
- Conduct Welcome days and monitor onboarding processes via documented checklists for all employees.
- Assist line managers with departmental training plans.
- Design and maintain centralized Standards of Operating Procedures Platform.
- Conduct Train the Trainer Workshops for scalable impact.
- Design and deliver customized training courses.
- Sourcing and selecting external partners to deliver learning solutions where necessary utilizing all HRDA subsidies.
- Generate periodic performance metrics reports.
- Designed employee appraisals plans and implemented ongoing progress check ins.
- Analyze individual and departmental skills gaps and generate yearly training plans for the organization.
- Implement succession plans to improve employee retention.
- Increase talent mobility vertically and horizontally.
Restaurant Manager
Columbia Restaurants Ltd
Limassol
05.2009 - 09.2013
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each guest received consistent exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to ensure maximum guest satisfaction.
- Carefully interviewed, selected, trained and supervised staff.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Assistant Manager
Hilton
Athens
05.2004 - 05.2009
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Gained experience in all hotel departments through cross trainings.
Education
Diploma - Strategic Human Resources Management
ECornell Univerity
Remote Learning 06.2017 - 06.2019
Diploma - Hospitality Administration And Management
PALMIE School of Hospitality Management
Athens, Greece 11.2003 - 06.2004
Skills
Learning and development facilitator
Learning strategies and Improvements
Innovative Performance Coordination
Certified HRDA trainer
Certified VET by EHL trainer Ecole Hoteliere de Lausanne
Influential leadership through charisma and hands on experience
Remote learning
Timeline
Learning & Development Manager
Columbia Restaurants Ltd
06.2019 - Current
Diploma - Strategic Human Resources Management
ECornell Univerity
06.2017 - 06.2019
Restaurant Manager
Columbia Restaurants Ltd
05.2009 - 09.2013
Assistant Manager
Hilton
05.2004 - 05.2009
Diploma - Hospitality Administration And Management
PALMIE School of Hospitality Management
11.2003 - 06.2004