Edosa Omoruyi
Sales & Customer Service Manager
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Forex and Software sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
21
21
years of post-secondary education
Work History
Customer Service Representative
3CX
Nicosia
03.2022 - Current
- Provided primary customer support to 3CX partners and customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Digital Marketing Manager
Emoruy Agency
Nicosia
03.2020 - 05.2022
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Spearheaded client meetings to determine project needs and professional requirements and identify correct course of action enhance client success.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
- Successfully launched offline and online consumer targeting and marketing strategy.
- Monitored and evaluated website analytics to assess campaign success, identify issues and make forward-thinking adjustments to maintain targets.
Sales Account Manager
Royal Forex Limited
Nicosia
12.2017 - 03.2021
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Consistently exceeded monthly sales quotas by more than 20 % by pursuing leads and expanding prospect list.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Effectively led seasoned team of account managers.
- As team lead, i consistently exceeded team sales goals by 30 - 40%.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Education
Ph.D. - International Relations
Cyprus International University
Lefkosa, Cyprus 02.2016 - Current
Master of Arts - International Relations
Cyprus International University
Lefkosa, Cyprus 02.2014 - 09.2015
Bachelor of Science - Geography And Regional Planning
University of Benin
Benin, Nigeria 02.2004 - 09.2010
High School Diploma -
St Davids Boys Model Secondary School
Benin, Nigeria 08.1997 - 09.2003
Skills
Complaint resolution
Timeline
Customer Service Representative
3CX
03.2022 - Current
Digital Marketing Manager
Emoruy Agency
03.2020 - 05.2022
Sales Account Manager
Royal Forex Limited
12.2017 - 03.2021
Ph.D. - International Relations
Cyprus International University
02.2016 - Current
Master of Arts - International Relations
Cyprus International University
02.2014 - 09.2015
Bachelor of Science - Geography And Regional Planning
University of Benin
02.2004 - 09.2010
High School Diploma -
St Davids Boys Model Secondary School
08.1997 - 09.2003
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