Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Diana Mihailov

Diana Mihailov

Nicosia

Summary

I am a well organized and motivated candidate residing in Cyprus and holding and European Passport with an array of qualities and skills oriented towards multilingual,customer service and relationship fields.


Multilingual professional with strong proficiency in Romanian, Russian, Greek, and English, and a solid background in customer service, hospitality, and team coordination. Known for exceptional interpersonal skills, a friendly and polite demeanor, and a natural ability to build long-term client relationships and attract referrals.


Experienced in front-desk operations, reception, and assistant management roles, with a proven track record in multitasking, problem-solving, and handling time-sensitive tasks efficiently. Proficient in computer tools, call management, and team support. Adaptable and confident, with hands-on experience as a hotel receptionist, salon receptionist, waiter, and assistant to a hotel manager.


Driven by passion and courage, I successfully transitioned into hair styling while working at a salon reception. I completed formal training at Toni & Guy, earned a professional diploma, and quickly advanced my skills to become a certified hair stylist,proving myself that I can elevate and achieve success even in an industry that feels very new to me.


Strong leadership and team spirit, with a focus on positive motivation and collaborative success.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Hairstylist

Tony And Guy
08.2022 - 08.2025
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.

Receptionist

Tony And Guy
08.2021 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Cashier

Periptero
05.2018 - 03.2019
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Hotel Front Desk Receptionist

Flowers Hotel Group
05.2013 - 01.2017
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.

Restaurant Waiter

Andy's Pizza & Grill
03.2010 - 09.2011
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Education

High School Diploma -

Theoretical Lyceum Alecu Russo
Moldova, Cojusna

Linguistic Diploma - Foreign Languages

Linguata Enlish Language School
Chisinau,Moldova

Certified Hairstylist -

Tony & Guy Education
Nicosia, Cyprus

Skills

Decision Making

Computer skills

Customer service

Effective Time management

Flexible and adaptable

Multitasking

Verbal communication

Organization and Leadership

Adaptability

Multitasking Abilities

Effective Call management

Team Work

Interests

Self Development

Professional Development

Global Affairs and Collaboration

Social Psychology

Career Advancement

Timeline

Hairstylist

Tony And Guy
08.2022 - 08.2025

Receptionist

Tony And Guy
08.2021 - 06.2022

Cashier

Periptero
05.2018 - 03.2019

Hotel Front Desk Receptionist

Flowers Hotel Group
05.2013 - 01.2017

Restaurant Waiter

Andy's Pizza & Grill
03.2010 - 09.2011

High School Diploma -

Theoretical Lyceum Alecu Russo

Linguistic Diploma - Foreign Languages

Linguata Enlish Language School

Certified Hairstylist -

Tony & Guy Education
Diana Mihailov