Despoina Chatziioannou
Digital Data Analyst
Limassol
Summary
Highly skilled mathematician with a Master’s degree in Statistics and Operational Research, possessing a robust foundation in data analysis and business intelligence. Career experience includes roles from Business Analyst to Digital Data Analyst, with a focus on SQL coding, client requirement gathering, and report generation. Expertise in performance analysis and budget management across digital channels, driving data-driven decision-making and collaborating with cross-functional teams to support critical business decisions.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Digital Data Analyst
XM Forex Company
3 2020 - Current
- Optimized budget allocation across high-performing campaigns on platforms like Facebook Ads, Twitter Ads, and various media buys
- Developed SAP reports, providing critical insights for key business decisions
- Delivered comprehensive performance reports covering paid ads and digital strategies
- Managed advanced integrations and created reports to guide digital marketing strategies
- Oversaw the setup and performance analysis of social media campaigns, ensuring compliance and budget optimization
- Evaluated media buy performance, collaborating with external partners for optimal placements
- Collaborated with the Business Analysis team for advanced data analysis and regularly communicated ad performance insights to regional managers
- Presented detailed analysis with actionable recommendations, guiding teams to improve campaign performance.
SAP Business Solution Consultant
Consulting Software Company
12.2017 - 02.2020
- Led end-to-end architecture design and implementation of BI and BW projects, ensuring alignment with customer needs
- Gathered, validated, and translated business requirements into comprehensive system designs
- Provided robust support for User Acceptance Testing (UAT) and meticulously documented processes
- Developed and delivered training materials, conducting client education sessions to ensure smooth adoption of solutions
- Offered post-go-live support both on-site and remotely, ensuring seamless operations and client satisfaction
- Collaborated with global, multi-organizational teams to drive successful project outcomes.
Front Office Customer Service Representative and Accounting Department
Interfreight Logistics Ltd
- 01.2015
- Managed departmental files and maintained accurate records
- Communicated with clients, addressing their queries and complaints
- Coordinated with other departments to enhance customer service
- Handled bookkeeping, reconciliation, aging analysis, and invoicing.
Education
MSc. Statistics and Operational Research -
University of Edinburgh
Edinburgh 09.2016 - 05.2017
BSc. Mathematics and Statistics -
University of Cyprus
Cyprus 09.2012 - 05.2016
Cyprus Apolyterion - Mathematics, Physics, Computer Science
Kato Polemidia Lyceum
Limassol 09.2009 - 05.2012
Skills
Proficient in a wide range of technologies
Expertise in analyzing complex business needs
Experienced in Matlab, Fortran, Xpress, R, and Arena Simulation Software
Advanced data analysis with Excel
Skilled in Firebase, GA4, SimilarWeb, Appsflyer, and Dataai
Strong problem-solving capabilities and outcome-focused
Effective communication and teamwork
Strong communication skills developed in real business environments
Ability to work under pressure and meet deadlines
Effective teamwork and adaptability
Languages
Greek
English
Soft Skills
- Strong communication skills developed in real business environments
- Ability to work under pressure and meet deadlines
- Effective teamwork and adaptability
Personal Interests
- Continuous learning and personal development
- Swimming, Reading, Traveling, Cooking, Playing tennis
- Reading motivational books
Professional Development
- ISO Certification, January 2018
- IFRS Update 2017, March 2018
- Business English Courses, April 2018
- Professional Consulting Course by Robert Fonteijn, May 2019
- Dale Carnegie Course – Effective Communications and Human Relations, July 2019
- Communicate with Diplomacy and Tact Seminar, Conicon, November 2019
- Online Python Courses
Awards
- First Place in IT, Final Year of High School, June 2012
- Master’s Scholarship, University of Edinburgh – Highly Skilled Workforce Scholarship, September 2016
- SAP Certified Application Associate - SAP Business Objects Planning and Consolidation 10.0, April 2018
Timeline
SAP Business Solution Consultant
Consulting Software Company
12.2017 - 02.2020
MSc. Statistics and Operational Research -
University of Edinburgh
09.2016 - 05.2017
BSc. Mathematics and Statistics -
University of Cyprus
09.2012 - 05.2016
Cyprus Apolyterion - Mathematics, Physics, Computer Science
Kato Polemidia Lyceum
09.2009 - 05.2012
Digital Data Analyst
XM Forex Company
3 2020 - Current
Front Office Customer Service Representative and Accounting Department
Interfreight Logistics Ltd
- 01.2015
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