Summary
Overview
Work History
Education
Skills
References
Training
Timeline
Generic

Dennis Dela Cruz

F&B Professional
Macau

Summary

Dynamic hospitality and customer service professional with over 14 years of experience in luxury resorts, food and beverage operations, and retail environments. Expertise in team leadership, customer relations, and training, combined with a strong commitment to service excellence and adaptability in fast-paced settings. Proven track record of processing transactions, resolving issues, and enhancing customer satisfaction through creative problem-solving. Passionate about fostering positive experiences and driving team success in delivering exceptional service.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Cashier

Honest Bakery
04.2022 - 05.2023
  • - Assisted customers by providing information, answering questions, and handling complaints.
  • - Processed payments by cash, vouchers, and automatic debits.
  • - Issued receipts, refunds, and credits, ensuring accuracy in transactions.
  • - Stocked and organized shelves, marked prices, and maintained a clean, orderly checkout area.
  • - Greeted customers and delivered friendly, efficient service.

Team Leader

Wynn Resorts
07.2012 - 06.2021
  • - Directed, trained, and guided over 30 staff to achieve operational goals.
  • - Monitored team performance, attendance, and compliance with company procedures.
  • - Prepared and distributed daily operational reports to management.
  • - Managed schedules, leave requests, and arranged staffing to ensure smooth operations.
  • - Facilitated communication between staff and management, ensuring quality service delivery.

Server

Wynn Resorts
08.2007 - 07.2012
  • - Prepared dining areas for service, including mise en place and decorations.
  • - Took orders, upsold menu items, and provided excellent dining service.
  • - Acted as expediter between dining staff and kitchen to ensure timely, coordinated service.
  • - Assisted in food service during special functions, including buffets and private events.
  • - Handled phone inquiries and managed the Material Management System (MMS) for supplies.
  • - Supported restaurant operations flexibly, assisting in additional duties as required.

Education

Hotel and Restaurant Management -

Asia Pacific College of Advanced Studies
01.2007

Skills

  • Proficient in computer applications
  • Basic conversational skills in Cantonese
  • Experience with material management solutions
  • Point of sale operations
  • Customer engagement skills
  • Effective time management
  • Meticulous attention to specifics
  • Team supervision

References

Amos, Tan, Director of Food and Beverage, amosty72@gmail.com, Biltmore Mayfair London, London

Training

  • - Food Sanitation and Proper Hygiene – Shangri-La Hotel, Manila (2004)
  • - Demonstration of Fidelio – Manila Diamond Hotel (2005)
  • - Bed Making Procedure – Manila Diamond Hotel (2005)
  • - Hotel Practicum – Prince Plaza II, Makati City (2007)
  • - Food & Beverage Cantonese Elementary II Level 1 – Wynn Academy (Feb–Apr 2009)
  • - Food & Beverage Cantonese Elementary II Level 2 – Wynn Academy (2010)
  • - Service Enrichment Program – Wynn Academy (2010-10)
  • - Basic Life Support – Wynn Academy (2013-07)

Timeline

Cashier

Honest Bakery
04.2022 - 05.2023

Team Leader

Wynn Resorts
07.2012 - 06.2021

Server

Wynn Resorts
08.2007 - 07.2012

Hotel and Restaurant Management -

Asia Pacific College of Advanced Studies

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Dennis Dela CruzF&B Professional