DEENA ADAM

• People Management - promote a positive environment encourage teamwork, open communication, and employee recognition.

- Provide coaching, feedback, and skill development

opportunities.

• Workflow Implementation & Improvement – Streamline and optimized processes for better productivity.
• Inventory Oversight – Manage stock levels to ensure availability and minimizing wastage.
• Operational Issue Resolution – Identify inefficiencies and implement solutions to enhance workflow.
• Automation of Manual Tasks – Work on automation to improve efficiency and reduce manual workload.
• Customer Service Excellence – Ensure and reinforce high standards of patient care and service quality.

• People Management – Led a small team, fostering a collaborative environment to drive performance and achieve KPIs.
• Implemented SOPs and Workflows – Streamlined operations through effective SOPs and workflows.
• Led NetSuite Oracle Implementation – Led and managed the integration of the NetSuite Oracle inventory system.
• Oversaw Inventory – Ensured accurate stock management and timely replenishment.
• Improved Operations – Identified inefficiencies and implemented solutions to enhance productivity.

• Forecasted and Planned Drug Orders – Managed inventory and demand forecasts to ensure timely, accurate drug procurement.
• Supplier Contract Management – Negotiated and maintained cost-effective supplier contracts to ensure reliable supply.
• Warehouse Management – Oversaw warehouse operations, optimizing space and ensuring regulatory compliance.
• Conducted Internal Audits – Led internal audits to ensure compliance and identify process improvements.
• Maintained Audit-Ready Warehouse – Implemented practices to keep the warehouse audit-ready at all times.
• Led External Audits – Oversaw audit processes, ensuring compliance and successful completion.

• Led Warehouse Relocation – Planned and managed the warehouse move, ensuring seamless inventory transfer, optimized space utilization, and minimal operational downtime.
• Developed Bin Management System – Designed and implemented a structured bin system to enhance picking and packing efficiency, reducing errors and improving workflow.
• Processed Purchase Orders – Oversaw procurement operations, ensuring accurate documentation, timely approvals, and efficient supply chain management.
• Coordinated Medication Fulfillment – Managed the timely and compliant distribution of medications to all DA clinics, maintaining optimal inventory levels.
• Negotiated Supplier Contracts – Engaged with suppliers to secure cost-effective contracts, ensuring quality, reliability, and long-term partnerships.

• Onboarded 3rd Party Last-Mile Delivery – Integrated and managed third-party last-mile delivery services for seamless logistics.
• Managing Internal DA Admin Panel – Oversaw the DA panel for order tracking and workflow efficiency.
• Customer Service – Handled inquiries, resolved issues, and ensured a positive customer experience.
• Managing Telemedicine Deliveries – Coordinated timely and compliant medication deliveries for telemedicine patients.
• Procuring Medication for DA Clinics – Managed medication procurement, inventory, and supplier coordination for all clinics.

• Appointment management - Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
• Cashiering - Handled cash transactions accurately while managing the daily collection of copays, and other fees from patients at the time of service.
• Customer Service - Created a welcoming environment by greeting patients, promptly assisting with their needs, and providing clear answers to their questions.
• Financial counseling - Verified patients' insurance coverage to ensure accurate billing and timely payment processing throughout the admission process.
• Leadership - Trained new staff on filing, phone etiquette and other office duties.