Daria Masenzova
Customer Service Representative
Bishkek
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Representative Specialist
Binance
06.2022 - 07.2023
- Respond to customer inquiries promptly and courteously.
- Troubleshoot and resolve issues related to cryptocurrency trading and accounts.
- Managed over 100 chats day, 4 chats at the same time.
- Escalate complex issues to relevant teams while ensuring ownership.
- Maintain customer records and provide feedback for improvement.
Customer Service Specialist
iHerb LLC
10.2021 - 04.2022
- Provide chat and email support to customers in Zendesk
- Keep records of customer interactions, process customer accounts and file documents
- Handled up to 200 tickets a shift, CSAT 97%
- Follow communication procedures, guidelines and policies
- Escalate to necessary department
- Follow up with customers
Recruiter
Skyeng
04.2020 - 08.2021
- Conduct targeted outreach to potential clients and effectively communicate the value of the free English lesson offer.
- Address and overcome client objections with persuasive and convincing arguments, emphasizing the advantages of the training program.
- Gather and document relevant information about clients' language learning needs and preferences to tailor the English lessons accordingly.
- Utilize active listening skills to understand clients' requirements and personalize the pitch to suit their specific needs.
- Exhibit strong negotiation skills to reach mutually beneficial agreements with potential clients.
Education
OGBPOU -
Technological College of The Dairy Industry
Dimitrovgrad Skills
Report preparation
undefinedAdditional Information
https://www.upwork.com/freelancers/~0162f29cc76f0fa866
Timeline
Customer Service Representative Specialist
Binance
06.2022 - 07.2023
Customer Service Specialist
iHerb LLC
10.2021 - 04.2022
Recruiter
Skyeng
04.2020 - 08.2021
OGBPOU -
Technological College of The Dairy Industry
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