Ciprian Costescu
Paphos
Summary
Results-driven Casino Operations executive committed to fostering a culture of compliance and integrity while building high-performing teams to tackle complex challenges in fraud management, account oversight, CRM, and content development. Dynamic professional with extensive experience in the gaming industry, specializing in casino operations, risk assessment, and live dealer services. Proven expertise as Head of Risk and Fraud, supported by strategic insights from two consultancy roles, consistently delivering innovative solutions and achieving operational excellence. Equity serves as a foundational principle guiding all initiatives and team dynamics.
Overview
9
9
years of professional experience
Work History
Head of Operations ( Casino )
TerraSoft
Remote
02.2026 - Current
- Achieved successful brand design and launch with full optimization across all channels. Enhanced processes, content, and performance through the strategic use of AI tools.
- Delivered a comprehensive strategic roadmap for product delivery and content operations. Elevated high-value customer management and engagement efforts.
- Drove the development of social media and acquisition strategies that supported significant growth. Created impactful promotional concepts and value-driven offers.
- Generated actionable insights and performance reports through thorough data analysis.
- Cultivated partnerships and streamlined stakeholder communication.
- Increased onboarding conversion and retention rates across the customer journey.
HEAD OF CASINO( Product Owner)
Winner/888
Bucharest, Romania
09.2025 - Current
- Integrated feedback into product improvements, drove customer retention rates up.
- Oversaw project timelines to ensure timely product launches.
- Assessed market demands for guiding new feature integration into existing products.
- Boosted product marketability by developing and implementing innovative strategies.
- Coordinated software development teams for enhanced product quality.
- Evaluated final product designs before launch, guaranteed adherence to industry standards.
- Leveraged data analytics tools, made informed decisions on pricing strategies.
- Led brainstorming sessions for generation of new product ideas.
- Drove continuous improvement by keeping abreast with Agile and Scrum best practices and trends.
- Delivered projects 82% on time, coordinating schedules with product leaders, UX and development teams.
- Developed and implemented data export methodologies, cutting reporting times by 50%.
HEAD OF RISK AND FRAUD
Positive Solutions
Budva, Montenegro
06.2024 - 11.2025
- Led risk assessment initiatives, reducing potential losses by 30%
- Implemented robust risk frameworks, enhancing compliance by 0%
- Streamlined reporting processes, improving efficiency by 25%
- Developed risk mitigation strategies, saving 2M EUR annually
- Cultivated a risk-aware culture, boosting employee engagement by 50%
- Presented risk insights to C-suite, influencing strategic decisions
- Lead a team of 65 professionals in Risk Department, Fraud Department and Withdrawal Officers.
- MARKETS: CUR, MGA, US, ON, DE, SW, NO, FI, RO, GR, TR, LATAM
CASINO OPERATIONS MANAGER
ProgressPlay
12.2022 - 06.2024
- Implemented innovative marketing strategies, increasing revenue by 25%.
- Streamlined gaming operations, enhancing customer satisfaction scores by 0%.
- Analyzed market trends, driving a 10% increase in new customer acquisition.
- Collaborated with vendors, optimizing supply chain processes for better pricing.
- Executed promotional events, resulting in a 50% rise in foot traffic.
- Enhanced compliance protocols, ensuring 100% adherence to regulations.
- ROI strategy and cross-functional team management.
- Budget optimization and creation, example: 50k EUR transformed in 1M EUR within time frame.
- Creation of dedicated table games and slots for specific markets.
- MARKETS: MGA, CUR, UAE, IN, AUS, NZ
CASINO CONTENT SPECIALIST
ProgressPlay
12.2022 - 06.2024
- Developed engaging casino content that boosted player retention by 30%
- Collaborated with marketing team's to launch successful promotions
- Analyzed player behavior to tailor content for targeted audiences
- Implemented A/B testing, improving content performance by 25%
- Utilized analytics tools to track content effectiveness and ROI
- Designed interactive content that elevated user experience and satisfaction
RISK AND FRAUD MANAGER
BrainRocket
Limassol, Cyprus
12.2020 - 11.2022
- Implemented advanced analytics to detect and prevent risks.
- Collaborated with cross-functional team's to enhance security measures.
- Created comprehensive reports that informed executive decision-making.
- Utilized machine learning models to predict fraudulent activities.
- Established key performance indicators to track risk management success.
- Negotiated with vendors to enhance fraud detection tools.
CASINO EXECUTIVE
Soft2bet
10.2021 - 10.2022
- Proven track record in driving revenue growth through innovative marketing strategies and superior customer engagement.
- Expertise in developing and implementing operational policies that enhance efficiency and compliance.
- Skilled in leading diverse teams to achieve excellence in customer service and operational performance.
- Data-driven decision maker who leverages analytics to optimize gaming offerings and player experiences.
CASINO CLIENT LIAISON
NetEnt Live
Qormi, Malta
01.2017 - 12.2020
- Built strong customer relationships, resulting in 95% repeat business.
- Trained and mentored new dealers, enhancing team performance and morale.
- Achieved top dealer status for three consecutive quarters, showcasing excellence.
- Resolved customer complaints swiftly, improving satisfaction ratings by 25%.
- Mediations of customers and business customers within Casino environment.
Education
BACHELOR OF ARTS - Marketing
Transylvania University
Sibiu10.2014
Skills
- Financial strategy development
- ROI analysis
- Compliance evaluation
- Statistical analysis
- Conflict resolution negotiation
- Facilitate team collaboration
- Leadership expertise
- Digital game development
- Operational coordination
- Management
- Decision-making
- Marketing strategies
- Business analysis
Languages
English
Full Professional
Romanian
Native or Bilingual
French
Professional Working
Italian
Professional Working
BRANDS
- Wazamba
- Let's lucky
- TheOne
- FRUMZIBetinia
- BetSteve
- MonsterCasino
- Jeffbet
- Casinia
- Luckydreams
- BetMakerz
- WinIWin
- LusoSlots
Timeline
Head of Operations ( Casino )
TerraSoft
02.2026 - Current
HEAD OF CASINO( Product Owner)
Winner/888
09.2025 - Current
HEAD OF RISK AND FRAUD
Positive Solutions
06.2024 - 11.2025
CASINO OPERATIONS MANAGER
ProgressPlay
12.2022 - 06.2024
CASINO CONTENT SPECIALIST
ProgressPlay
12.2022 - 06.2024
CASINO EXECUTIVE
Soft2bet
10.2021 - 10.2022
RISK AND FRAUD MANAGER
BrainRocket
12.2020 - 11.2022
CASINO CLIENT LIAISON
NetEnt Live
01.2017 - 12.2020
BACHELOR OF ARTS - Marketing
Transylvania University