Constantinos Costa
Self-Employed
Larnaca
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
In the past have used WIX, to create a website for our company (Kyanpatrading.com).
Recently have used Canva, to create a simple, yet user-friendly product catalogue (Kyanpa.com), for our existing customers.
For the past four years, using ZOHO Books for our company, to track inventory, pass vendor bills, create invoices, payments, bank reconciliation, P&L, tax reports, and in general, maintaining our accounts, ready for our accountants to audit.
Overview
32
32
years of professional experience
2
2
Languages
Work History
Operations Manager
Kyanpa Trading Ltd
03.2018 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures for both salesmen and deliverymen.
- Developed systems and procedures to improve operational quality and team efficiency.
- Grew customers list from scratch to over 700 satisfied customers in every city in Cyprus.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
Customer Service Representative
Hellenic Bank
03.1992 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Helped set-up a new audit department to manage and overlook transactions for 47 Hellenic Bank branches.
Education
High School Diploma -
American Academy
Larnaca 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Data Evaluation
Forecasting and Scheduling
Hobbies
As I was born and raised in the U.K. until the age of 10, football was kind of a tradition, so I continue to enjoy watching and playing football.
Timeline
Operations Manager
Kyanpa Trading Ltd
03.2018 - Current
High School Diploma -
American Academy
04.2001 -
Customer Service Representative
Hellenic Bank
03.1992 - 02.2018
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