Christodoulos Georgios Nicolaou

I & CRM II tools, Voice (mobile) services and tools, troubleshooting tools and techniques, Tickets & Faults support, Services Provisioning, Billing tools and services, Email support and any other support a customer will request on technology, hardware, software and even unrelated to the Company’s services. As a Technical Support Operator (TS) generally troubleshooting, helping and guiding customers of all ages and backgrounds, on all aspects of Internet Services, troubleshooting on any other service, Mobile services support and Billing, Emails and even 3rd party devices support offering the best experience to Customers. Key skills developed and needed such as Collaboration, Willingness to learn, Communication, Team Working, Creativity, Adaptability, Organization, Open-mindedness, Good listener, Attention to detail and last but not least Empathy, where the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place takes an important role in such an organization. Finally, the award from customer feedback and happiness and satisfaction at the end of the day is the best reward and feeling I had during my work experience since now. OTHER QUALIFICATIONS Cyprus and International Driving license Speedboat Operator Licence Living in Cyprus and England, I have gained a deep understanding of each culture, as well as an extensive view of other cultures from my everyday interactions. Worked closely with people coming from different cultural backgrounds during group projects as a student and excellent communication, teamwork and time management skills during work experience. Always contributed an important role when solving problems and being on schedule. Took part in the Greek Society of Manchester, where I played a variety of roles, such as organising events, meetings but most importantly interacting with so many people at a very little time was amongst the best experiences. My favourite hobbies are fishing and free diving I’m self motivated and I have passion for learning and increasing my skills. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.