Chidinma Odinaka
Guest Relations Agent
Larnaca
Summary
Highly motivated and personable Guest Relations candidate with a passion for exceeding guest expectations and creating memorable experiences. Proven ability to deliver exceptional customer service, manage guest requests, and ensure smooth operations across departments. Skilled in communication, organization, and problem-solving, fostering positive relationships with guests and colleagues.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Receptionist
Best Western PLUS Larco Hotel
01.2024 - Current
- Delivered exceptional customer service, welcoming guests and explaining hotel facilities.
- Managed room assignments, anticipating guest needs and preferences.
- Maintained a professional and inviting reception area.
- Contributed to efficient departmental operations through data entry and administrative tasks.
- Collaborated across departments for seamless guest experiences.
- Organize and execute special occasions (birthdays, anniversaries, etc.)
- Respond promptly to all guest inquiries (emails, complaints, chats).
- Manage guest requests throughout their stay, coordinating with departments.
Virtual Assistant
Getting Married In Denmark, GMID
06.2021 - 12.2022
- Managed calendars, scheduled appointments, organized and maintained files and documents, and handled correspondence efficiently and accurately.
- Successfully managed email communication by sorting, prioritizing, and responding to emails in a timely manner, while also managing mailing lists effectively.
- Demonstrated proficiency in bookkeeping by managing finances, tracking expenses, invoicing, and creating financial reports accurately and efficiently.
- Cultivated positive client relationships through efficient email communication.
Education
Bachelor of Science - Business Administration And Finance
Alexander College
Larnaca, CyprusBachelor of Science - Business Management
Canterbury Christ Church University
Canterbury, UKSkills
Timeline
Receptionist
Best Western PLUS Larco Hotel
01.2024 - Current
Virtual Assistant
Getting Married In Denmark, GMID
06.2021 - 12.2022
Bachelor of Science - Business Administration And Finance
Alexander College
Bachelor of Science - Business Management
Canterbury Christ Church University
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