CAROLINE TSADIOTOU
Paphos,Cyprus
Summary
Experienced in global account management, leveraging Salesforce CRM for strategic account development. Skilled in client relationship management and effective problem-solving, prioritizing customer satisfaction and retention. Consistently drives sales growth and maintains high retention rates in diverse industries.
Overview
33
33
years of professional experience
Work history
Global Account Manager
MAUVE GROUP
Paphos
2011.07 - 2025.12
- Managed diverse global client portfolio, supported by referral growth across sectors.
- Maintained top-tier client relationships and strengthened ongoing account partnerships.
- Resolved clients’ critical issues while sustaining strong rapport and trust.
- Maintained product and service knowledge to drive sales revenue.
- Delivered exceptional customer service, improving retention and long-term loyalty.
- Coordinated cross-department communication to deliver corporate goals and priorities.
- Organised regular account reviews to support satisfaction and trust.
- Conducted product demonstrations to win potential accounts and build interest.
- Travelled frequently for face-to-face meetings, conferences, and exhibition visits.
- Achieved high client retention and ranked top 1 or 2 performer throughout tenure.
Leptos VIP Sales Executive / Concierge
LEPTOS CALYPSO HOTELS
Paphos, Cyprus
2009.05 - 2011.02
- Promote Leptos Calypso Hotels to in-house guests.
- Convert one-time visitors into Leptos VIP loyalty members.
- Self generate leads.
- Maintain good relationships and customer satisfaction levels.
- Promote “Spread the word” campaign.
- Train new sales staff.
Purchasing Coordinator
STME LTD
Paphos, Cyprus
2007.01 - 2008.12
- Central point of contact for all Repair and Spares requests.
- Liaise between branches in EMEA and International suppliers.
- Ensure all Branches adhere to compliant management documents.
- Manage company stock movement and quarterly stock take.
Corporate Sales Manager
BRITISH TELECOMMUNICATIONS, PLC.
Midlands Wales and West
2005.05 - 2006.05
- Manage team of twelve Corporate Account Managers, achieving top team 2005-2006
- Deliver against key target areas.
- Defend and grow existing core revenues.
- Train and develop new entrants.
- Motivate and inspire sales team.
- Report detailed sales figures and ongoing prospects.
- Site visit Corporate Customers.
Corporate Account Manager
BRITISH TELECOMMUNICATIONS, PLC.
Midlands Wales and West
2002.11 - 2005.05
- Point of contact for 60 Corporate Customers.
- Defend and grow existing core revenues.
- Maintain high level of customer satisfaction.
- Make proactive calls to discuss business strategy.
- Establish quality opportunities.
- Update central systems.
- Highly rewarded for top performer during 2003, 2004 and 2005.
Specialist Sales Executive
BRITISH TELECOMMUNICATIONS, PLC.
Island of Excellence
2001.10 - 2002.11
- Seek out Digital Office by Design / Data and IP opportunities.
- Identify larger sales opportunities for field based IP specialist.
- Manage and market best practice and procedures.
Outbound Sales Executive
BRITISH TELECOMMUNICATIONS, PLC.
Cardiff
2000.11 - 2001.10
- Telephone existing Business Customers.
- Create sales and solution opportunities.
Clerical Officer / Technical Coach
BRITISH TELECOMMUNICATIONS, PLC.
Cardiff
1998.12 - 2000.11
- Receive, report and action fault repairs.
- Technical Coach for new entrants.
- Conduct Quality Checks and One to Ones.
Restaurant Deputy Manager
HELLAS CAFE - America
Indianapolis
1997.01 - 1998.01
- Supervise and organise.
- Promote special functions.
Accommodation Manager
SUNWAY PROPERTIES - Tenerife
Tenerife
1993.01 - 1997.01
- Develop and grow accommodation division through day-to-day operations and service delivery.
- Enrol privately owned accommodation for holiday and long-term letting purposes.
- Source overseas travel-agency partners to support occupancy and enquiries.
Skills
- Salesforce CRM literate
- Account development
- Information management
- Relationship management
- People development
- GDPR compliance
- Analytical problem-solving
- Communication skills
Accomplishments
- Top 1/2 revenue achiever / Account Manager 2012 - 2025
- Managing top new Sales Team 05/06
- Masters Club Fiscal 04/05 Top Achiever in all areas
- BTCR (Leasing Sales) Top Achiever Q3 Fiscal 04/05
- Customer Satisfaction Hero (Q1/3/4 Fiscal 03/04)
- No.1 BTCR consistently for 12 months Fiscal 03/04
Languages
English
Fluent
Affiliations
- Keen gardener
- Enjoy dabbling in creative tasks
- Love travelling and experiencing different cultures and food
References
References available upon request.
Timeline
Global Account Manager
MAUVE GROUP
2011.07 - 2025.12
Leptos VIP Sales Executive / Concierge
LEPTOS CALYPSO HOTELS
2009.05 - 2011.02
Purchasing Coordinator
STME LTD
2007.01 - 2008.12
Corporate Sales Manager
BRITISH TELECOMMUNICATIONS, PLC.
2005.05 - 2006.05
Corporate Account Manager
BRITISH TELECOMMUNICATIONS, PLC.
2002.11 - 2005.05
Specialist Sales Executive
BRITISH TELECOMMUNICATIONS, PLC.
2001.10 - 2002.11
Outbound Sales Executive
BRITISH TELECOMMUNICATIONS, PLC.
2000.11 - 2001.10
Clerical Officer / Technical Coach
BRITISH TELECOMMUNICATIONS, PLC.
1998.12 - 2000.11
Restaurant Deputy Manager
HELLAS CAFE - America
1997.01 - 1998.01
Accommodation Manager
SUNWAY PROPERTIES - Tenerife
1993.01 - 1997.01