Bandana Dahal
Customer Service Representative
Nicosia
Summary
Proven track record in enhancing customer satisfaction and streamlining the check-in process at Hilton Hotel & Resorts, demonstrating exceptional problem-solving skills and proficiency in Microsoft Excel. Skilled in administrative support and customer service, adept at managing high-pressure situations with composure. Achieved a significant reduction in check-in times and discrepancies.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Hilton Hotel & Resorts
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service Cashier
Hypnos by Bed N Mix
06.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
BBA - Business Administration
City Unity College
Nicosia, Cyprus 04.2001 -
Skills
Cash Handling
Skilled in Microsoft Excel
Administrative Support
Customer Service
Oral and writing communication
Problem-solving skills
Basic accounting
Time Management
Timeline
Front Desk Receptionist
Hilton Hotel & Resorts
03.2024 - Current
Customer Service Cashier
Hypnos by Bed N Mix
06.2023 - 02.2024
BBA - Business Administration
City Unity College
04.2001 -
Similar Profiles
Rodney Wedlaw JRRodney Wedlaw JR
Front Office Manager at Hilton Hotel & ResortsFront Office Manager at Hilton Hotel & Resorts
Marie RaposoMarie Raposo
Sales Administrative Assistant at Hilton Hotel & ResortsSales Administrative Assistant at Hilton Hotel & Resorts
Cindy SmithCindy Smith
Housekeeper at Hilton Hotel & ResortsHousekeeper at Hilton Hotel & Resorts