Andreas Papageorgiou
Nicosia
Summary
With a proven track record at @A.P.N. INVESTMENTS, I excel in leveraging e-commerce platforms and enhancing customer service, driving significant growth. My expertise in product management and my collaborative approach have consistently fostered team development and operational excellence, achieving a notable increase in sales revenue and customer satisfaction.
Professional with strong background in e-commerce and digital marketing. Proven track record in driving online sales, optimizing user experience, and managing cross-functional teams. Adept at leveraging data analytics, SEO, and PPC to achieve business goals. Known for adaptability, strategic thinking, and collaborative approach to achieving results.
Knowledgeable E-Commerce Manager with comprehensive background in managing online retail operations and driving sales growth. Successfully led cross-functional teams to optimize digital marketing strategies and enhance customer experience. Demonstrated proficiency in leveraging data analytics and e-commerce platforms to maximize revenue and streamline processes.
Overview
17
17
years of professional experience
50
50
+ Certifications
Work History
E-Commerce Manager
@A.P.N. INVESTMENTS
06.2015 - Current
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
- Implemented effective search engine optimization techniques to increase organic site traffic and improve keyword rankings.
- Collaborated with cross-functional teams to develop and launch new products, meeting market demands.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Communicated product quality and market comparisons by creating sales presentations.
- Enhanced user experience by integrating new payment solutions, simplifying checkout process for customers.
Systems Support Engineer (ArcGIS)
@Marathon Data Systems (ESRI)
11.2022 - 10.2024
- Provided software support for ESRI ArcGIS products.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Monitored system performance to identify potential issues.
- Developed and customized GIS applications, including web-based solutions.
Store and E-Commerce Manager
@Viokosmos Biostore
11.2016 - 09.2023
- Managed inventory control processes for order fulfillment and customer satisfaction.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Built relationships with customers and community to establish long-term business growth.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Software Support Consultant
@NCR Corporation
08.2015 - 05.2016
- Supported banking software issues across Europe, Middle East, and Africa (EMEA).
- Utilized JIRA to track and resolve technical issues for Interactive Teller Machines (ITMs).
- Established clear communication channels between internal teams and clients.
- Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
- Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
- Ensured adherence to industry standards by staying current on emerging technologies and trends in the field of IT support consulting.
- Escalated critical incidents to higher-level support personnel when necessary for prompt resolution while maintaining clear communication lines with affected stakeholders throughout the process.
- Assisted in the development of knowledge base articles, empowering clients to find answers independently when possible.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Facilitated effective communication among team members using Jira project management tool.
Sales and Technical Support
@SANA Investments
06.2013 - 08.2015
- Managed CRM and POS systems, improving operational efficiency.
- Increased efficiency with comprehensive knowledge of company products for quick issue resolution.
- Enhanced team productivity by streamlining sales support processes and procedures.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
Sales Engineer
@Logosnet Services
03.2014 - 01.2015
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Developed marketing campaigns to support company services for drive sales growth.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed and implemented product marketing plans to reach target customers.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
IT/ERP Support Engineer
@Geo. Pavlides & Araouzos
06.2012 - 12.2012
- Provided software and hardware support for Active Directory, Exchange, and network systems.
- Support Users with Microsoft Navision (Incadea ERP) for automotive industry applications.
- Collaborated with outside departments to implement system updates.
- Monitored system performance to identify potential issues.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
Safety and Maintenance Engineer
@Logicom Public
12.2008 - 06.2011
- Monitored and maintained various systems including cameras, access control, and alarms.
- Ensured compliance with ISO 9000/14000 standards through regular inspections and reporting.
- Supported Microsoft Navision (ERP) installations and system upgrades.
- Performed preventive maintenance and repairs on various types of equipment.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Collaborated with engineering team to design modifications that improved equipment performance and reliability.
- Enhanced safety standards by conducting regular inspections, identifying hazards, and recommending corrective actions.
Support Engineer
@Logicom Public
03.2008 - 12.2008
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
Network System Engineer
@Mechatronic
10.2007 - 02.2008
- Installed, configured, and resolved issues in LAN/WAN networks and related devices.
- Utilized Microsoft Navision (ERP) for invoicing and order management.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Education
MBA - Business Administration
Mediterranean Institute of Management
Nicosia, Cyprus11-2015
Bachelor of Science - Computer Science
Intercollege (University of Nicosia)
Nicosia, Cyprus07-2007
Skills
- Product management
- Order fulfillment
- E-commerce platforms
- Competitor analysis
- Customer service
- Operations management
- Customer order management
- Sales reporting
- Analytical problem solver
- Remote support
- Troubleshooting skills
- Network troubleshooting
- Hardware and software installation
- Technical support
- User support
- Hardware troubleshooting
- Backup and recovery
- Virtualization technologies
- Scripting languages
- Server maintenance
- Troubleshooting and Diagnostics
- Operating systems
- Teamwork and collaboration
- Remote technical support
Certification
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Technology Specialist (MCTS)
- Esri ArcGIS E-Learning: ArcGIS Pro, Monitor, Enterprise
- Cybersecurity Certifications: Beginner to Advanced (Cybarverse)
Timeline
Systems Support Engineer (ArcGIS)
@Marathon Data Systems (ESRI)
11.2022 - 10.2024
Store and E-Commerce Manager
@Viokosmos Biostore
11.2016 - 09.2023
Software Support Consultant
@NCR Corporation
08.2015 - 05.2016
E-Commerce Manager
@A.P.N. INVESTMENTS
06.2015 - Current
Sales Engineer
@Logosnet Services
03.2014 - 01.2015
Sales and Technical Support
@SANA Investments
06.2013 - 08.2015
IT/ERP Support Engineer
@Geo. Pavlides & Araouzos
06.2012 - 12.2012
Safety and Maintenance Engineer
@Logicom Public
12.2008 - 06.2011
Support Engineer
@Logicom Public
03.2008 - 12.2008
Network System Engineer
@Mechatronic
10.2007 - 02.2008
MBA - Business Administration
Mediterranean Institute of Management
Bachelor of Science - Computer Science
Intercollege (University of Nicosia)
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