Annette Fletcher
Mount Bures,Suffolk
Summary
Dynamic professional with extensive experience in hosting and beverage service. Proven ability to handle complaints effectively while maintaining a welcoming atmosphere for guests. Proficient in technical equipment, drink serving techniques, and event planning, with a focus on enhancing guest experiences. Career aspirations include advancing within the hospitality sector to further develop skills in payment processing and service efficiency.
Overview
35
35
years of professional experience
2
2
years of post-secondary education
Work history
Owner/Manager Glamping Business
Old Waterworks Glamping Ltd
Clare, Suffolk
04.2021 - Current
- Implemented innovative marketing strategies for brand visibility and recognition.
- Developed robust financial systems for accurate record-keeping and financial transparency.
- Delivered exceptional customer service by focusing on customer needs and expectations.
- Established long-term partnerships with clients, fostering customer loyalty and repeat business.
- Increased customer satisfaction by implementing effective complaint resolution strategies.
- Promoted a culture of continuous improvement within the organisation, driving operational excellence.
Finance business partner
Atos IT Solutions & Services
London
09.2018 - 10.2025
- Enhanced strategic decision making with comprehensive financial reports.
- Identified areas for cost reduction through thorough expenditure review.
- Reduced budget variances with tighter control measures in place.
- Streamlined financial processes for increased efficiency and accuracy.
- Improved financial performance by conducting detailed profitability analysis.
- Supported management in strategic planning through insightful financial advice.
- Provided expert input into the annual budgeting process, ensuring alignment with corporate goals.
- Conducted regular reviews of business performance against budget, pinpointing any discrepancies promptly.
- Facilitated smooth audits through meticulous preparation and record-keeping.
- Created monthly management packs, aiding informed decision-making at senior level meetings.
- Liaised closely with non-finance teams to improve overall business understanding of finance matters.
- Prepared consolidated monthly management accounts and flash reports.
- Built and maintained collaborative working relationships with non-financial colleagues.
- Provided strong management of finance team, meeting high-quality service standards, KPIs and deadlines.
- Liaised with budget holders with monthly reporting to understand variances.
- Supported project governance by actively managing risks and opportunities against latest plans and financial forecasts.
- Produced accurate financial reporting and provisioned appropriate management information.
- Reviewed budgets periodically and forecasted throughout year to support Operations team.
- Oversaw delivery of contractual financial obligations.
- Coached and mentored junior staff to maximise finance department capabilities.
Finance analyst
Hays Recruitment
Reading, Berkshire
10.1994 - 08.2008
- Provided detailed financial reports for improved business decision-making.
- Worked on complex financial models for accurate predictions of future revenues.
- Developed and presented financial presentations to company stakeholders.
- Assisted in budget planning to maximise company profits.
- Provided training and mentorship to junior team members, raising overall team performance.
- Completed all tasks ahead of deadlines whilst maintaining high levels of accuracy.
- Worked with financial team to coordinate high-volume workflow under stringent deadlines.
- Improved forecasting accuracy with periodic analysis of historical data.
Front of house team member
Shepherds House
Warfield, Bracknell Forest
10.1993 - 01.1994
- Adapted swiftly to changing situations for uninterrupted service quality.
- Enhanced guest experience with a friendly and helpful attitude.
- Assisted guests with queries or requests for optimal guest experience.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Recommended menu items to guests, enhancing their dining experience.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Managed cash transactions accurately, ensuring accurate financial records.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Upheld rigorous hygiene standards in all front-of-house areas.
Junior financial analyst
Sony
Thatcham, West Berkshire
06.1990 - 09.1993
- Analysed financial data for improved business decision-making.
- Coordinated with auditors to facilitate external reviews.
- Identified potential areas of cost savings, promoting budget adherence.
- Prepared monthly financial statements, ensuring timely reporting.
- Assisted in the development of financial models for forecasting purposes.
- Managed databases of financial information, guaranteeing data integrity.
- Worked closely with senior financial analysts, gaining valuable industry insight.
- Ensured accurate journal entries were made, maintaining quality control.
- Reviewed accounting records, resulting in increased accuracy.
- Supported month-end closing activities to meet strict deadlines.
Education
Certificate of Higher Education - Accountancy
Association of Chartered Certified Accountants
Higher National Diploma - Business and Finance
BTEC
UK 09.1988 - 06.1990
Skills
- Host and Hostess experience
- Beverage serving expertise
- Complaint handling competence
- Professionalism and etiquette
- Tactfulness with difficult customers
- Technical equipment use
- Welcoming demeanour
- Drink serving techniques
- Event planning capabilities
- Payment Processing
- Table clearing
References
References available upon request.
Timeline
Owner/Manager Glamping Business
Old Waterworks Glamping Ltd
04.2021 - Current
Finance business partner
Atos IT Solutions & Services
09.2018 - 10.2025
Finance analyst
Hays Recruitment
10.1994 - 08.2008
Front of house team member
Shepherds House
10.1993 - 01.1994
Junior financial analyst
Sony
06.1990 - 09.1993
Higher National Diploma - Business and Finance
BTEC
09.1988 - 06.1990
Certificate of Higher Education - Accountancy
Association of Chartered Certified Accountants