Anna Talay
Limassol
Summary
Technologically savvy, dynamic and goal-oriented professional with 6+ years of experience in office management and administration. Driven and motivated to help organizations thrive. Skilled in prioritizing and completing tasks independently.
Overview
15
15
years of professional experience
Work History
FRONT DESK ADMINISTRATOR
STYLIANIDES GROUP
01.2022 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
CONVERSION AGENT
LA ONE STEP
02.2020 - 11.2021
- Promoted the company’s products and services.
- Assisted costumers who wish to open a trading account.
- Provided information and education to clients about company’s products.
- Building and maintaining strong long lasting costumer relationship.
- Keeping clients updated in regards to the latest financial news.
- Managed the existing portfolio of the clients with the focus on maximizing the customer’s satisfaction.
OPENING AGENT
FXBFI
01.2019 - 11.2020
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Optimized scheduling system to ensure timely follow-ups with potential leads. Increased customer satisfaction with personalized follow-up strategies.
- Enhanced client portfolio by identifying and securing new partnerships.
OPENING AGENT
MAGNUM FX
02.2018 - 12.2019
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
SECRETARY
DANSERVE MANAGEMENT
03.2017 - 10.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
INCOMING RESERVATIONS OFFICER
ORTHODOXOU TRAVEL
04.2009 - 09.2011
- Managed hotel bookings, air tickets, excursions, car rental, formed travel packages.
- Correspondence with agencies and travel agencies worldwide.
- Dealing with corporate, children's and leisure vacations.
- Scheduled airport transfers.
- Promoted other tourist products and services, such as excursions etc., to individuals and groups.
LETTING OFFICE ADMINISTRATOR
INVESTIA ESTATE AGENCY
05.2007 - 08.2009
- Performed reception area management: answering telephone calls
- Answered multi-line phone system, routing calls, delivered messages to staff.
- Managing online listings website.
- Maintained electronic and paper filing systems for easy retrieval of information.
Education
DIPLOMA - EXECUTIVE OFFICE ADMINISTRATION
CDA COLLEGE
Skills
- MS Office proficiency
- Database administration
- Customer service focus
- Exceptional communication
- Time management expertise
- Complex Problem-solving
- Critical thinking
- Work ethic and integrity
Languages
Russian
Native language
English
Advanced
C1
Greek
Upper intermediate
B2
Timeline
FRONT DESK ADMINISTRATOR
STYLIANIDES GROUP
01.2022 - 05.2022
CONVERSION AGENT
LA ONE STEP
02.2020 - 11.2021
OPENING AGENT
FXBFI
01.2019 - 11.2020
OPENING AGENT
MAGNUM FX
02.2018 - 12.2019
SECRETARY
DANSERVE MANAGEMENT
03.2017 - 10.2018
INCOMING RESERVATIONS OFFICER
ORTHODOXOU TRAVEL
04.2009 - 09.2011
LETTING OFFICE ADMINISTRATOR
INVESTIA ESTATE AGENCY
05.2007 - 08.2009
DIPLOMA - EXECUTIVE OFFICE ADMINISTRATION
CDA COLLEGE
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