Anna Masilevich
Pissouri (Limassol District)
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. 10-years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
Work History
Head of Reservation Department
DELTA WINGS LEISURE LTD
11.2017 - 11.2022
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Demonstrated excellent problem-solving capabilities under high-pressure situations.
- Developed strong partnerships with hotels and transportation providers, ensuring comfortable accommodations and reliable transport for clients.
- Conducted thorough research on travel destinations, staying up-to-date on the latest trends and attractions.
- Monitored competitor offerings closely, adjusting strategies accordingly to maintain a competitive edge in the market.
- Established strong relationships with local vendors, securing exclusive deals and discounts for clients.
- Led engaging and informative tours, consistently receiving positive feedback from participants.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Partnered with local tourism boards and destination management organizations to ensure seamless experiences for clients while adhering to local regulations and cultural norms.
- Improved operational efficiency by regularly evaluating internal processes and making recommendations for enhancements as required.
- Implemented cost-saving measures by negotiating favorable contracts with preferred vendors and suppliers.
- Developed comprehensive training programs for new staff members, ensuring a high level of customer service excellence in all areas of operation.
- Assisted travelers throughout their journey as needed, including handling emergencies or unexpected situations professionally.
- Monitored industry trends to stay informed about best practices and emerging destinations, incorporating this knowledge into future product offerings.
- Supervised tour leaders, providing guidance on itineraries, risk management protocols, and customer service expectations during trips.
- Streamlined tour operations by effectively coordinating bookings, accommodations, and transportation arrangements for clients.
- Launched new tour products successfully by conducting market research and designing enticing packages that catered to various traveler interests and budgets.
Tour Manager
A.CH Travel & Tours LTD
01.2016 - 11.2017
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Streamlined booking procedures to simplify the reservation process, resulting in higher conversion rates and fewer cancellations.
- Negotiated favorable contracts with vendors for better pricing, enhancing overall operational cost savings.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized special events, promotions, and discounts to attract new customers and drive bookings during off-peak seasons.
- Handled problematic customers and clients and maintained excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increased profit.
- Spearheaded efforts to obtain necessary permits and licenses required for operating tours in various regions, ensuring full compliance with regulatory requirements.
- Established strong relationships with local businesses and tourism boards, securing beneficial partnerships for the company.
Tour Manager
Nivaria Isla Tur Costa Adeje
11.2011 - 11.2015
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
- Streamlined tour operations for increased efficiency through effective communication with suppliers and vendors.
- Developed comprehensive budgets for each tour, ensuring financial goals were met without sacrificing quality or client experience.
- Strategically planned and executed group transportation to minimize delays and maximize time spent exploring destinations.
- Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
- Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
- Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
- Controlled overhead costs and logistical expenses to meet tour budget goals.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
Education
Bachelor of Science - Bisiness Administration
Belarussian National Technical University
Minsk07.2009
Skills
- Data Analysis
- Operations Management
- Contract Negotiation
- Negotiation
- Problem-Solving
- Client Relationship Management
- Adaptability and Flexibility
- Excellent Communication
- Client Engagement
- Organizational Skills
- Time Management
- Interpersonal Communication
- Decision-Making
- Business Administration
russian
Native
Languages
Russian
Native language
English
Advanced
C1
Spanish
Proficient
C2
Greek
Beginner
A1
Timeline
Head of Reservation Department
DELTA WINGS LEISURE LTD
11.2017 - 11.2022
Tour Manager
A.CH Travel & Tours LTD
01.2016 - 11.2017
Tour Manager
Nivaria Isla Tur Costa Adeje
11.2011 - 11.2015
Bachelor of Science - Bisiness Administration
Belarussian National Technical University
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