Anna-Maria Kristo
Athens
Summary
Dedicated and professional with 10 years of experience in front and back office operations, administrative support, and customer service. Proven track record in these areas. Seeking to excel in the roles of Reception & Reservation and Events Manager, leveraging my skills and experience. Key strengths include teamwork, organizational abilities, responsibility, and commitment to maintaining smooth and ethical professional spaces.
Overview
10
10
years of professional experience
Work History
Executive Groups & Events
City of Dreams Mediterranean
06.2024 - Current
- Managed venue, labor and technical efforts of internal and external partners to successfully execute events.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Surveyed and analyzed event and strategy success and orchestrated improvements that increased attendee satisfaction and revenue numbers.
- Assisted in design decisions for visually appealing setups at various events, creating enticing atmospheres for guests.
- Managed administrative logistics of events planning, event booking, and event promotions.
RECEPTION & RESERVATION SUPERVISOR
LPM Restaurant & Bar
03.2022 - 04.2024
- Handling incoming reservation requests via phone, email, or online booking systems and ensuring that reservations align with the restaurant's capacity and available seating
- Managing the reservation book or software to schedule and allocate tables efficiently
- Keeping accurate records of reservations, cancellations, and no-shows
- Generating reports or tracking data to monitor reservation trends and performance
- Monitored competitor pricing strategies and market trends, making informed decisions on rate adjustments as necessary.
- Administering productivity of staff, ensuring the achievement of all departmental goals and overseeing all reservation activities for the facility
- Led weekly team meetings to review performance metrics, discuss areas for improvement, and celebrate successes.
- Coordinating and prioritizing reservations for special events, large parties, or VIP guests
- Training and supervising reservation staff
- Providing guidance and support to team members in handling reservations effectively.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Collaborated with sales and marketing teams to develop promotional offers that attracted new customers.
HEAD SERVER
OUBI
10.2020 - 04.2022
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
FRONT OFFICE / HEAD SERVER
Time to Smile TUI Daisy Apartments
04.2018 - 10.2020
- Front Office (Hotel bookings)
- Constant communication with the travel agencies TUI (advertisement of the rooms)
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Responsible for the restaurant bar operation.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
EVENT HEAD SERVER
Smart Playland Mac Arthur Glen
09.2015 - 04.2018
- Organized and executed events and parties.
BAR / SERVICE
Belliz & Puzzled Cafe & Bar
04.2014 - 08.2015
Education
HOSPITALITY & HOTEL MANAGEMENT -
IEK AKMI
01.2021
NURSERY TEACHER- PRIMARY EDUCATION -
IEK ALFA
01.2015
Skills
- Detail Oriented
- Microsoft Office
- Conflict Resolution
- Strategic Planning
- Guest Management
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Client Relations
Details
Athens, Greece, +357 96022055, annamariakristaki@gmail.com
Languages
Greek
Proficient
C2
English
Proficient
C2
Albanian
Proficient
C2
Timeline
Executive Groups & Events
City of Dreams Mediterranean
06.2024 - Current
RECEPTION & RESERVATION SUPERVISOR
LPM Restaurant & Bar
03.2022 - 04.2024
HEAD SERVER
OUBI
10.2020 - 04.2022
FRONT OFFICE / HEAD SERVER
Time to Smile TUI Daisy Apartments
04.2018 - 10.2020
EVENT HEAD SERVER
Smart Playland Mac Arthur Glen
09.2015 - 04.2018
BAR / SERVICE
Belliz & Puzzled Cafe & Bar
04.2014 - 08.2015
HOSPITALITY & HOTEL MANAGEMENT -
IEK AKMI
NURSERY TEACHER- PRIMARY EDUCATION -
IEK ALFA
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