Microsoft Excel
Ani-Nikol Aleksanian
Limassol
Summary
Results-driven professional with a strong background in PR, social media management, and customer relations. Skilled at thriving in high-pressure environments, resolving intricate problems, and cultivating a favorable brand image. Recently completed comprehensive courses in data analytics and MySQL, fostering the growth of analytical and technical proficiencies. Eager to embrace fresh challenges and explore new career opportunities.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Specialist, Internet PR Department
PJSC "Aeroflot – Russian Airlines"
01.2017 - 09.2019
- Managed social media support team, ensuring high-quality customer engagement
- Recruited and trained new specialists in the Internet PR department
- Developed and updated FAQ materials
- Created and edited content for social media platforms
- Supervised contractors and ensured compliance with terms of reference
- Organized photoshoots and managed photographers
- Tested and defined requirements for the unified social media message-processing platform
- Compiled daily monitoring reports and weekly presentations for the General Director
- Assisted in organizing PR events
- Collaborated with all company departments in Russia and abroad to take prompt action in case of reputational risks
Specialist, Internet PR Department
PJSC "Aeroflot – Russian Airlines"
08.2016 - 01.2017
- Maintained a positive corporate image on social media
- Provided customer support and consultation
- Monitored social networks for reputational risks and escalated critical issues
- Coordinated with various departments to resolve customer issues efficiently
- Compiled daily reports and social media statistics
- Created social media posts
Flight Attendant (Airbus A319/320/321; Airbus A330, Boeing 777)
PJSC "Aeroflot – Russian Airlines"
07.2013 - 08.2016
- Ensured passenger safety and compliance with flight regulations
- Conducted safety briefings and checked onboard equipment
- Assisted passengers, including children and people with disabilities
- Provided high-quality in-flight service and maintained a comfortable atmosphere
- Monitored passenger well-being and responded to in-flight situations
Education
Bachelor of Arts - Sociology
Lomonosov Moscow State University
04.2008 - 01.2012
Skills
- Reputation Management
- Crisis Communication
- Analytical Thinking
- Root-cause analysis
- Problem Solving
- Emergency response
- Multitasking Abilities
- Organizational skills
- Team collaboration
- Coaching and mentoring
- Continuous improvement
Certification
Google Data Analytics Professional Certificate (Coursera)
Additional Information
In 2019, I got married and moved to Georgia. During this time, I focused on my family. Now that my personal life has stabilized, I am eager to re-enter the workforce and explore new career opportunities.
Software
Microsoft Power Point
MySql
Timeline
Senior Specialist, Internet PR Department
PJSC "Aeroflot – Russian Airlines"
01.2017 - 09.2019
Specialist, Internet PR Department
PJSC "Aeroflot – Russian Airlines"
08.2016 - 01.2017
Flight Attendant (Airbus A319/320/321; Airbus A330, Boeing 777)
PJSC "Aeroflot – Russian Airlines"
07.2013 - 08.2016
Bachelor of Arts - Sociology
Lomonosov Moscow State University
04.2008 - 01.2012
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