Nodejs
Nikolaos Andriotis
Software Engineer
Greece
Summary
Adept in project management and customer support, with a track record of enhancing client satisfaction and securing repeat business on Fiverr. Skilled in software development and critical thinking, delivering customized web and automation solutions that significantly improve user engagement. Proactive in client communication and problem-solving, driving product and service enhancements to optimize customer experiences.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Freelancer
Fiverr
Remote
01.2021 - 06.2022
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Conducted thorough research to provide well-informed recommendations for clients' strategic decision-making processes.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Streamlined project workflows by identifying areas for improvement and implementing changes accordingly.
- Delivered personalized training sessions for clients on managing their delivered software, enhancing their self-sufficiency and satisfaction.
- Provided technical support and maintenance for clients' software, ensuring optimal performance and security.
- Developed custom web solutions for clients, increasing user engagement and customer satisfaction.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor in Computer Science - Computer Science
University Of Crete
Voutes, Crete, Greece 09.2023 - Current
Skills
Project management
Customer support
Time management
Problem-solving
Critical thinking
Task prioritization
Attention to detail
Software development
Client communication
Multitasking and organization
Web development
Multitasking
Software
JS/TS
MongoDB
MySQL
Python
Payment Handling with processors (eg Stripe))
Timeline
Bachelor in Computer Science - Computer Science
University Of Crete
09.2023 - Current
Freelancer
Fiverr
01.2021 - 06.2022