Andriana Ioannou
London
Summary
A creative and motivated professional with a strong background in sales and marketing, seeking to bring my artistic flair for connecting with audiences to the world of social media. Experienced in building relationships, engaging audiences, and driving sales through effective communication and strategic content. With a passion for creative content, I am excited to leverage my expertise to enhance brand visibility and foster meaningful connections with target audiences.
Overview
3
3
years of professional experience
Work History
Outbound Sales Agent
Melco Resorts (City of Dreams)
07.2024 - Current
- Conducting outbound calls and emails to prospective customers to generate leads and drive sales.
- Building and maintaining a pipeline of potential clients, tracking all interactions and progress in CRM software.
- Meet or exceed sales targets and KPIs, consistently achieving monthly and quarterly sales quotas.
- Proactively initiate contact with potential customers to promote hotel services and offers, assist with reservations, and provide information on amenities and packages.
- Made 60 calls per day resulting in client base growth and bookings by 20%.
Customer Advisor
UNIQLO
10.2023 - 01.2024
- Meet and exceed sales goals.
- Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles.
- Process shipment and ensure all merchandise is represented on the floor in full-size run.
- Assist in the stockroom and visual merchandising of the store.
- Assisted with special projects as assigned by management
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Sneaker Authenticator
Stock X
11.2021 - 05.2023
- Significant experience in reviewing and authenticating luxury shoes, apparel and accessories.
- Strong attention to detail and accuracy.
- Shouldered management responsibilities during absence of manager.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Receiving packages/shipments in the warehouse, scanning them into the system then sorting them out in the correct racks.
- Printing invoices and shipping labels as well as packing the packages with the orders ready to be sent out.
Fashion Advisor/Authenticator
Stock X
11.2022 - 05.2023
- Filled e-commerce orders and shipped to StockX warehouse for authentication
- Processed incoming shipments and assisted with visual merchandising.
- Stocked merchandise, organised stock room and performed inventory.
- Styled and provided clients with product knowledge.
- Merchandised store inventory in seasonal and brand displays.
Education
Msc Marketing -
University of Northumbria
Newcastle Upon Tyne2022
BA Business with Management -
University of Northumbria
Newcastle Upon Tyne2021
Skills
- NextGuest CRM
- Opera Cloud
- GEMS 2
- Microsoft Office (Powerpoint, Word, Excel)
- Copywriting
- Canva Software
- Communication skills
- Teamwork
- Time Management
- Organisational Skills
Languages
English - Fluent
Greek - Fluent
Hobbies and Interests
- Content Creation / Social Media
- Fashion
- Photography
Timeline
Outbound Sales Agent
Melco Resorts (City of Dreams)
07.2024 - Current
Customer Advisor
UNIQLO
10.2023 - 01.2024
Fashion Advisor/Authenticator
Stock X
11.2022 - 05.2023
Sneaker Authenticator
Stock X
11.2021 - 05.2023
Msc Marketing -
University of Northumbria
BA Business with Management -
University of Northumbria
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