Andria Patera
Graduate Business Administration, Sales Executive - Front Office Manager
Paphos,Cyprus
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
FRONT OFFICE MANAGER
Nicolettos Textiles LTD.
Paphos, Mesoyi
06.2019 - Current
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Delivered performance reviews, recommending additional training or advancements.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor Of Business Administration - Business Administration And Management
Neapolis University
Paphos 10.2019 - 05.2023
Skills
Sales funnel development
undefinedTimeline
Bachelor Of Business Administration - Business Administration And Management
Neapolis University
10.2019 - 05.2023
FRONT OFFICE MANAGER
Nicolettos Textiles LTD.
06.2019 - Current
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