Summary
Overview
Work History
Education
Skills
Languages
Technical Stack
Affiliations
Certification
Languages
References
Timeline
Generic

Andrei Stoica

Limassol

Summary

Senior Analyst and Retention Specialist with over 6 years of experience in client engagement and business analysis across technology, logistics, and consulting sectors. Demonstrated success in managing customer accounts and improving retention rates through data-driven strategies. Expertise in CRM platforms including Salesforce and HubSpot, focusing on optimizing customer journeys. Prepared to apply analytical skills in the Forex and financial services industries.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Analyst – Owner

ABBI Delivery Solutions
11.2023 - 06.2025
  • Managed client relationships in competitive service environment, emphasizing retention and long-term satisfaction.
  • Utilized CRM tools like Salesforce and HubSpot to enhance communication consistency.
  • Analyzed service usage data to mitigate churn risks through targeted outreach strategies.
  • Developed automated scheduling and invoicing systems to boost efficiency and client visibility.
  • Created dashboards for internal KPIs and client performance reporting.
  • Resolved escalations, payments, VAT reporting, and invoicing issues while prioritizing customer needs.
  • Promoted service upgrades and educated clients on value-added features to drive repeat business.

Senior Client Service Analyst

Deloitte
01.2020 - 11.2023
  • Oversaw enterprise client accounts, delivering strategic support for optimal service delivery.
  • Leveraged Salesforce to manage account health and facilitate regular client interactions.
  • Presented business performance reviews, pinpointing areas for increased client engagement.
  • Engaged with product and compliance teams to synchronize client services with standards.
  • Implemented process improvements in on-boarding through automation tools and analytics.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Ensured compliance with industry regulations and standards relating to client services.
  • Acted as primary escalation contact for high-priority client issue resolution.
  • Mentored junior analysts in effective data utilization and reporting practices.
  • Developed workflow diagrams, user manuals, and documentation for dashboards.
  • Collaborated with cross-functional teams to improve client communication.
  • Developed training materials for new team members in client service processes.
  • Conducted research to understand the root cause of customer complaints.

Shift Manager

Amazon
Basildon
09.2017 - 01.2020
  • Conducted performance data analysis to identify patterns in productivity, error rates, and compliance using Excel and SQL.
  • Designed and automated daily dashboards to track KPIs, adopted by team leads for operational decisions.
  • Collaborated with supervisors and senior managers to analyze data and present actionable insights for process refinement.
  • Implemented improvements in same-day service within the warehouse.
  • Managed a team of 2 supervisors and 25 to 60 operation assistants.
  • Generated compliance and performance reports using SQL to guide staffing adjustments during peak periods.
  • Initiated resource allocation model enhancements, resulting in 15% increase in shift efficiency.
  • Facilitated training workshops on data interpretation for junior managers, promoting a data-informed culture.

Sales Executive – IT Solutions

TechPro IT Ltd
London
10.2015 - 09.2017
  • Achieved quarterly revenue targets exceeding expectations in a KPI-driven sales landscape.
  • Partnered with technical teams to ensure smooth on boarding aligned with client needs.
  • Secured high-value deals while fostering ongoing client relationships to enhance referrals.
  • Utilized CRM platforms (HubSpot, Salesforce) for effective management of lead campaigns.
  • Assessed client requirements through consultations, resulting in a 30% increase in conversion rates.
  • Built and sustained a diverse pipeline of B2B and B2C clients for cybersecurity services.
  • Developed strong relationships with clients to understand their IT needs.
  • Collaborated with marketing team to create effective sales strategies.

Education

MBA - Business Administration

University Of Greater Manchester
UK

Business and Marketing -

Coventry University
UK

Skills

  • Reporting and data analysis
  • Client relationship management
  • Salesforce CRM proficiency
  • Customer service excellence
  • Time management skills
  • Negotiation techniques
  • Jira project management
  • Agile methodologies expertise
  • Dashboards and data visualization
  • Process management strategies
  • Process improvement initiatives
  • Stakeholder engagement

Languages

  • Romanian, Native
  • English, C2
  • French, A2
  • Spanish, A2

Technical Stack

SQL, Python (Pandas, NumPy, basic automation scripts), Power BI, Qlik Sense, Google Workspace, Google Cloud Platform (BigQuery, Datastore – self-trained), Jira, Zendesk, HubSpot, Salesforce

Affiliations

  • Cooking
  • Skying
  • Basketball

Certification

  • SQL
  • Cambridge in Advanced English Degree

Languages

English
Proficient (C2)
C2
Romanian
Native
Native
French
Beginner (A1)
A1

References

References available upon request.

Timeline

Business Analyst – Owner

ABBI Delivery Solutions
11.2023 - 06.2025

Senior Client Service Analyst

Deloitte
01.2020 - 11.2023

Shift Manager

Amazon
09.2017 - 01.2020

Sales Executive – IT Solutions

TechPro IT Ltd
10.2015 - 09.2017

MBA - Business Administration

University Of Greater Manchester

Business and Marketing -

Coventry University

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Andrei Stoica