Andrea Tafani
Summary
To participate in achieving the objectives of the enterprise, within the framework and the philosophy that it follows. Proven multitasker and organizational wizard, excelled as a Personal Assistant at CNN Electrical Engineering, enhancing executive productivity and streamlining workflows. Expert in customer service and HRM, adept at fostering client relationships and optimizing operational efficiency. Achieved a significant improvement in time management, demonstrating a strong work ethic and problem-solving prowess.
Overview
7
7
years of professional experience
Work History
Personal Assistant
CNN Electrical Engineering
05.2023 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
Store Supervisor
Sportshop Domburg
02.2022 - 03.2023
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Sales Officer
The Tube
07.2021 - 11.2021
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
- Conducted market research to identify potential opportunities and emerging trends in the industry.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Office Administrator
Military Service
09.2020 - 06.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep productive.
- Gathering signatures from executives confirming that they have been informed about responsibilities and reports concerning them.
Host
Restaurants
03.2019 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Completed daily side work and opening and closing duties without fail.
- Promoted business loyalty by fostering positive customer relationships.
Office Administrator
Pelsis Warehouse
07.2018 - 02.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
Receptionist
Aldemar Amilia Mare
03.2017 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion like bookings and payments.
Education
Tour Operator & Hospitality Technician
IIEK NEW YORK COLLEGE
Thessaloniki, Greece05.2018
International Diploma in IT Skills -
Education Center Naoumidou
Naousa, Imathias, Greece06.2016
High School Diploma -
Technical Vocational High School
Naousa, Imathias, Greece05.2016
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Problem Solver
- Easy to fit in a new working environment
- Housekeeping
- Human Resources Management (HRM)
Languages
Greek, Albanian
Native language
English
Advanced
C1
Timeline
Personal Assistant
CNN Electrical Engineering
05.2023 - Current
Store Supervisor
Sportshop Domburg
02.2022 - 03.2023
Sales Officer
The Tube
07.2021 - 11.2021
Office Administrator
Military Service
09.2020 - 06.2021
Host
Restaurants
03.2019 - 03.2020
Office Administrator
Pelsis Warehouse
07.2018 - 02.2019
Receptionist
Aldemar Amilia Mare
03.2017 - 09.2017
Tour Operator & Hospitality Technician
IIEK NEW YORK COLLEGE
International Diploma in IT Skills -
Education Center Naoumidou
High School Diploma -
Technical Vocational High School
Similar Profiles
Cathy DardenCathy Darden
Sr. Electronic Graphics Operator at CNN, CNN Int'l, HLN Technical News OperationsSr. Electronic Graphics Operator at CNN, CNN Int'l, HLN Technical News Operations
Brayden FrancisBrayden Francis
Electrical Fitter at EJ Electrical EngineeringElectrical Fitter at EJ Electrical Engineering
Zander Jansen Van VuurenZander Jansen Van Vuuren
Industrial Electrician at Five G Electrical and EngineeringIndustrial Electrician at Five G Electrical and Engineering