Shipping Agent
ACT LOGISTICS SERVICES
11.2020 - Current
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
