Alexandros Charalambous
Nicosia
Summary
As a second-year college student at Cyprus College, I am pursuing a major in Computer Technician and Networking. With a strong foundation in theoretical knowledge and practical experience, my goal is to make a meaningful contribution in the field of computer technology and networking. Eager to apply my skills and gain valuable working experience to enhance my expertise in this dynamic industry.
Overview
1
1
year of professional experience
Work History
Helpdesk and IT Office Supervisor
Newcytech
05.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Warehouse Worker
Newcytech
12.2023 - 04.2024
- Imaged and configured laptops with standardized software and operating systems to meet the requirements of public school educational programs.
- delivery and setup of laptops to public schools across Cyprus, ensuring proper installation and functionality in classroom environments.
Education
Computer Technician and Networking -
Cyprus College
10-2023
Computer Technician of Networks and Communications -
Τεχνική Σχολή Μακάριος Γ
01.2021
Skills
- Hardware Repair and Maintenance
- Troubleshooting
- Peripheral Devices
- Adaptability
- Employee motivation
- Decision-making
- Documentation and reporting
Hobbies and Interests
- Technology Enthusiast, Passionate about technology and its continuous evolution. I enjoy exploring new gadgets, software, and tech trends, staying updated with the latest advancements. Actively engaged in hands-on projects and always eager to learn about emerging technologies.
- Problem-Solving, I'm deeply passionate about problem-solving challenges. I thrive on dissecting complex issues, breaking them down into manageable parts, and finding innovative solutions.
Languages
Greek
Native language
English
Advanced
C1
Timeline
Helpdesk and IT Office Supervisor
Newcytech
05.2024 - Current
Warehouse Worker
Newcytech
12.2023 - 04.2024
Computer Technician and Networking -
Cyprus College
Computer Technician of Networks and Communications -
Τεχνική Σχολή Μακάριος Γ
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