Aleksandra Poreba

•Provided excellent service as the first point of contact to guests in a busy, top class tapas •Managed email communications to address inquiries and resolve issues promptly and professionally, as well as using complex booking systems.

Prepared timely & accurate financial reports and analysis.

Promoted safe working environment by implementing regulatory standards, good hygiene, policies and guidelines. .

Achieved service time and quality targets.

Thrived in fast-paced environment with energy and enthusiasm.

Worked under time pressure, while ensuring customer satisfaction.

Planned and implemented lessons utilising variety of teaching strategies to meet diverse student needs.

Taught students in various stages of cognitive, linguistic, social and emotional development.

Worked with kids with ADHD, Asperger's syndrome & psychosis, who through music, found a place where they can relieve their worries through musical therapy.

Maintained trusting student relationships by providing both educational and emotional support to students when required.

• Fostered positive relationships with customers to enhance loyalty and retention.
• Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Attended regular training opportunities to maintain up to date product and service knowledge.

Collaborated with team members to achieve target results.

Attended events, such as fashion shows and networking events to promote designer clothes, shoes & jewellery.

Participated in various projects, such as television advertisements, magazine promotions and fashion catwalks to promote products

Completed modelling work for catalogues, magazines, stores and adverts.

Worked with photographers, directors, celebrities and videographers which helped with my teamwork skills